AT&T WORK
My role
I’m part of a multidisciplinary upstream team at AT&T, where I provide research and design insights to enhance product and user experience.
I develop key artifacts like journey maps, service blueprints, and experience strategies that influence business leaders and decisions. I collaborate with team members and cross-functional stakeholders to guide a project’s strategy, activities, and outcomes.
Internet Backup
A unique opportunity presents itself to the business, but are the risks worth it?
Quick Connect
A QR code design challenge that helps to reconnect people face-to-face leads to a patent for AT&T.
Retail Disovery
A clearer picture of the retail landscape helps AT&T improve the customer and store rep experience.
Security Advisor
Security products must adapt to counter new threats. Keeping up can be challenging for consumers.